Returns and refunds
We do our best to ensure that anything you order from us arrives in perfect condition. If you receive an incorrect or damaged item from us, please contact us immediately, quoting your order number, and with your name, postal address and email. Items should be returned as received and in their original packaging and with a full description of the problem.
If you return an item more than 60 days after its shipment date, the item will be discarded and you will not be eligible to receive a refund. Items that have been marked or damaged after receipt by the customer will not be eligible for a refund; neither will refunds be paid for any items received as unwanted gifts.
Once we have received and processed the returned item, we will notify you of your refund via email and contact you to arrange repayment.
No refunds can be issued for ebooks. Please check before buying and downloading an ebook that it is compatible with your reader or device and that you have the necessary software to read it, as we cannot issue a refund once the content has been downloaded.
Urban Pollinators Ltd is registered in England at Companies House, company number 05295785. Our registered address is 3 Silver Birch Avenue, Sheffield, S10 3TA.
Terms and conditions
This website (urbanpollinators.co.uk) is operated by Urban Pollinators Ltd.
The following terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below. Before you place an order, if you have any questions relating to these terms and conditions please contact us via our online contact form.
“Conditions” means these terms and conditions, “product” means a product displayed for sale on the website, “we, “us”, “our” means Urban Pollinators Ltd , “you”, “your” means the user of this website, “working days” means all days other than Saturdays, Sundays, and public holidays.
Use of website
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
If you register with urbanpollinators.co.uk, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
You warrant that the personal information provided when you register as a customer is true, accurate, current and complete in all aspects, and you will notify us immediately if any of your details change, such as the credit card billing address. You may update your details by signing into your account.
You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damage, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
By creating an account you confirm that you are aged 18 or over. All orders are made subject to these terms and conditions.
5 The contract between us
Your contract for purchases made through urbanpollinators.co.uk is with Urban Pollinators Ltd, whose registered office is situated at 3 Silver Birch Avenue, Sheffield S10 3TA.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability. No contract for the sale of any product will exist between you and us until payment of the whole of the price for the goods ordered has been received.
Once payment has been received Urban Pollinators Ltd will confirm that your order has been received by sending an email to you. This confirmation email will be sent to the email address given in your order form and will detail products ordered, order number and the total price (including VAT where applicable).
Our acceptance of your order creates a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
You must check all the details on the confirmation email are correct and contact us as soon as possible if any details are incorrect.
If your order has not been accepted, you will receive an email from us explaining the reasons why.
Urban Pollinators Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.
If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. If we are unable to contact you or we receive no reply from you, we will cancel your order.
Urban Pollinators Ltd reserves the right to change prices listed without notice, and to introduce discounts or special offers at our own absolute discretion. We reserve the right to refuse to supply to any individual or company.
6 Availability of goods you order
We will take all reasonable care to ensure that all details and availabilities of products appearing on the website are correct at the time of ordering. Although we aim to keep the website as up-to-date as possible, the information including product descriptions, prices and availability at a particular time may not reflect the position exactly at the moment you place an order. Please note that the prices at which the goods are offered for tender are as displayed in the shopping basket.
7 Delivery of goods to you
Delivery of books or other products ordered will be made only to the shipping address specified in the order. ebooks will be available only as a download and full information will be sent to the email address given by you in your order.
Urban Pollinators Ltd accepts payment by any of the methods listed on our website. These may include direct bank transfer, cheques in pounds sterling, or credit card payments via WorldPay or any other third party with whom we enter into a contract.
9 Prices and VAT
All product prices are shown in UK pounds sterling. Prices shown on the website include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law.
Although we make every effort to ensure the prices on the website are correct, mistakes may sometime be made. If we discover a mistake in the price of the products you have ordered prior to their despatch, we will contact you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we do not receive a reply we will cancel your order. Urban Pollinators Ltd will not be obliged to offer any compensation for disappointment suffered.
We treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below) and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you shop on the website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card and other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types likes .co.uk and .com) your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisement you click on, and any search terms that you entered on our website (‘User Information’). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
• Processing your order
• For statistical or survey purposes to improve this website and its services to you
• To serve website content
• To administer this website
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being in breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Your personal information may be disclosed to other businesses and third parties (e.g. Royal Mail) in order to process your order. Urban Pollinators Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply will all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your personal information to any external company for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
If, at any time you believe that we have not adhered to this privacy statement, please notify us via our online contact form and we will use all commercially reasonable efforts to determine and correct the problem.
i) Compliance with laws
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
ii) Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
iii) Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or its contents, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site of the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the condition for:
• Any economic losses (including, without limitation, loss of revenues, profits, contracts, business of anticipated savings) or
• Any loss of goodwill or reputation or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions
The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays.
We shall not be responsible for any detrimental reliance you place on this website or its contents.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via other websites. There, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capacity of any such organisations, company or individual on the part of Urban Pollinators Ltd.
viii) Force major
Urban Pollinators Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control.
These terms and conditions, together with the current Urban Pollinators Ltd website prices, delivery details and Urban Pollinators Ltd contact details, set out the whole of our agreement relating to the supply of the goods to you by Urban Pollinators Ltd. Any changes to these conditions must be in writing and signed by both parties. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.